GRUPO KRZI S.A.S. – ASEOASEO
NIT: 901630761-8
Website: www.aseoaseo.com
INTRODUCTION
These Terms and Conditions govern all services provided by GRUPO KRZI S.A.S., operating under the commercial name AseoAseo (hereinafter, the “COMPANY”).
By contracting any service, the CLIENT expressly accepts these conditions, which shall prevail unless specific written agreements state otherwise.
DEFINITIONS
COMPANY: GRUPO KRZI S.A.S.
CLIENT / USER / CONTRACTING PARTY: Any natural or legal person who contracts services.
PERSONNEL / CLEANING ASSISTANT: Individuals assigned by the COMPANY to provide services.
GENERAL SERVICE POLICIES
1. PAYMENT
All services must be paid in full in advance. A booking is confirmed only upon successful payment.
2. NO CANCELLATION POLICY
All services are final and non-refundable.
The CLIENT expressly waives any right to cancellation, refund, or reimbursement.
3. RESCHEDULING POLICY
3.1 General Services
The CLIENT may reschedule services an unlimited number of times, provided notice is given at least twenty-four (24) hours in advance.
Rescheduling includes:
Date and time changes
Location changes
Transfer to a third party
Services do not expire and may be used at any time, subject to availability.
Requests outside the notice period are subject to COMPANY discretion.
3.2 Package Services
For package or recurring services:
Rescheduling allowed up to twelve (12) hours in advance
No additional cost within this timeframe
Unlimited rescheduling without expiration
Late requests remain subject to COMPANY approval.
4. NO-SHOW AND CLIENT NON-COMPLIANCE
If the service cannot be performed due to causes attributable to the CLIENT, including but not limited to:
No access to premises
Absence of an adult
Incorrect address
Refusal of entry
The service shall be considered effectively rendered, with no refund.
Rescheduling in such cases shall be subject to COMPANY discretion and may require payment of an additional operational fee.
5. COMPANY RESCHEDULING
If the COMPANY reschedules:
The CLIENT may accept a new date or request another
No additional charge applies
6. HOLIDAYS AND SUNDAY SERVICES
The COMPANY does not normally provide services on Sundays or official Colombian public holidays.
However, upon request and subject to availability, services may be provided at a rate of two (2) times the standard service value, in accordance with Colombian labor law.
CONFIDENTIALITY AND EXCLUSIVITY
COMPANY OBLIGATIONS
The COMPANY shall:
Provide qualified personnel
Assume all labor obligations
Deliver services professionally
CLIENT OBLIGATIONS
The CLIENT agrees to:
Pay in advance
Treat personnel respectfully
Provide necessary supplies
Ensure safe working conditions
Safeguard valuables
Allow rest and meal breaks
Not interfere with personnel employment
WORKING CONDITIONS AND BREAKS
The CLIENT must provide a dignified space for rest and meals.
In accordance with Colombian law:
Full-day services include a 1-hour break
Half-day services include a 4-hour break interval
These periods:
Are mandatory
Are not included in billed service hours
EXCLUSIVITY AND NON-SOLICITATION
The CLIENT shall not:
Hire or attempt to hire COMPANY personnel
Request contact details
Offer direct compensation
This restriction applies during the service and for twelve (12) months after the last service.
PENALTY CLAUSE
Breach shall result in an automatic penalty of fifteen (15) SMMLV, enforceable without need to prove damages.
The COMPANY may terminate services and offset payments accordingly.
SERVICE CONDITIONS
LIABILITY AND DAMAGES
The COMPANY shall not be liable for damages occurring at the CLIENT’s premises.
If a complaint arises:
An investigation will be conducted
If intentional misconduct is proven, compensation shall be limited to the value of the service
The CLIENT is responsible for safeguarding valuables exceeding said value.
GENERAL CONDITIONS
Service is provided at agreed time and location
CLIENT must ensure access
Personnel perform only agreed tasks
Location changes allowed via rescheduling
NATURE OF THE RELATIONSHIP
This agreement is civil/commercial in nature.
No employment relationship exists between:
CLIENT and COMPANY
CLIENT and personnel
All labor obligations remain with the COMPANY.
COMPLAINTS AND CLAIMS
Complaints must be submitted:
In person: CRA 78 #47-34, Suite 204, Medellín
Email: book@aseoaseo.com
Response time: 15 business days
DISPUTE RESOLUTION AND JURISDICTION
This agreement is governed by Colombian law.
DIRECT NEGOTIATION
Parties shall attempt resolution within 15 business days.
ARBITRATION
Unresolved disputes shall be submitted to:
Cámara de Comercio de Medellín para Antioquia
One arbitrator
Spanish language
Medellín jurisdiction
The decision shall be final and binding.
EXECUTIVE MERIT
This contract constitutes a título ejecutivo, allowing direct enforcement of payment obligations and penalties.
WAIVER OF JURISDICTION
The parties waive ordinary courts except for enforcement or precautionary measures.
DOMICILE
Legal domicile: Medellín, Colombia
ACCEPTANCE
By contracting services, the CLIENT confirms full acceptance of these Terms and Conditions.